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Airline Refund Desk Personnel

Job Description

  • Department: Commercial
  • Reports to: Lead, Ticketing and Reservation
  • Location: Accra

Job Purpose To process refund requests in compliance with laid down procedures and strict adherence to the fare rules given by the revenue management team.

Key Accountabilities/Responsibilities

  • Review and respond to all refund requests
  • Ensure all refund application forms are correctly filled out and the necessary photo ID’s attached
  • Identify potential risks of refund fraud
  • Keep abreast with ticketing fare rules
  • Meet work standards by following quality and customer-service standards, resolving problems and Identifying work
    process improvements
  • Generate accurate refund report for managerial briefing
  • Ensure the laid down processes are adhered to and suggest input for review of procedures
  • Handle customer feedback, enquiries and complaints with professionalism
  • Perform follow-ups on payment of refunds with finance department to ensure refund process has been completed
  • Proactively communicate with the customer service desk
  • Track refund request complaints to resolve outstanding issues
  • Maintain accurate records of refund requests on the refund verification sheet
  • Ensure refunds are processed within the stipulated time frame

Required Skills or Experience

Competence & Skills

  • Ability to effectively prioritize tasks in a high-pressure environment
  • Effective oral, electronic and written communication at all levels of the organization
  • Ability to document processes, procedures and results
  • Experience with working in a team-oriented, collaborative environment
  • Experience conducting staff training
  • Self-motivated and ability to work under pressure

Qualification & Experience Requirements

  • Knowledge of Radixx
  • A bachelor degree from a recognized University
  • An IATA Diploma in Airline ticketing and reservation will be an advantage
  • Knowledge in ticketing functions, reservation, issuing, modifications and refunds
  • Ability to look for deficiencies that may not be obvious
  • Good communication and analytical skills
  • High degree of integrity and confidentiality
  • Self-motivated, proactive and highly organised
  • Numerical competence
  • A team player with interpersonal skills
  • Excellent verbal and written skills

How To Apply

To apply for this position CLICK HERE

Deadline for Application: 19th January, 2022.

Only shortlisted applicants will be contacted.

Decritics Career
Decritics Career
Decritics Career is a dedicated website bringing to your door steps career opportunities for your attention. We provide you with the latest in Jobs in Ghana and Beyond, Internships, Scholarships and other Career and Online Opportunities


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