The company is looking to hire a reliable and highly motivated fellow to take up the position of a Client Relationship Officer At Advans Ghana.
Job Description
The Client Relationship Officer is primarily responsible for prospecting for clients, appraising loan clients, monitoring and developing his/her loan and deposit portfolio. He/she will also be responsible for developing the savings and deposits portfolio for the target groups
Responsibilities:
- Commercial Activities
- Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with the his/her colleagues and other staff of the institution.
- Introduce Advans Ghana products and services to target population
- Follow-up the prospects by regular contact with the identified potential clients
- Propose new products and services to his/her current clients
- Identify clients’ needs and propose new products/services to the management
- Encourage clients to open deposit accounts and meet targets
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
- May be task to lead in the organisation and implementation of group prospection and other commercial activities.
2. Loan Activities
- Assist the clients for loan application.
- Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
- Present the loan request at the loan committee.
- Monitor the loan portfolio and to ensure timely repayment.
- Organize recovery actions in case of late repayment.
- Maintain a regular contact with clients by organizing visits on the field.
- Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women.
3. Administrative Activities
- Keep complete and detailed documentation on each client
- May be task to assist in the organisation of branch’s loan committees.
- May be required to assist in on-the-job coaching of new CROs.
4. Organization and Control
- Prepare a weekly planning with expected tasks and visits to be done
- Share information and best practices with staff.
- Report all the issues related to the job to immediate supervisor.
- Analyse the client portfolio by using operational reports.
Performance Criteria:
The Client Relationship Assistant shall demonstrate:
- Ability to meet objectives (quantitative and qualitative) determined by operations department and branch manager.
- Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
- Ability to respect policies and procedures.
- Ability to manage the information by using the MIS and keeping records in client files
- Good communication skills.
- Good drive for initiatives.
- Ability to deliver clear, transparent and accurate information to clients.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
How To Apply
Submit your CV and application letter and CLICK HERE TO APPLY
Closing Date: 5th March, 2022
