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Digital Channels Officer At Advans


You will work within the Business Development Unit to:

  • In line with the strategic orientations of the Institution, contribute to the definition of the Digital Channels strategy and action plan of all the Alternative Digital Distribution Channels: Mobile Application, Mobile Banking, USSD Banking, Internet Banking, WhatsApp…
  •  Act as Project Manager for the launch / optimization of any Alternative Distribution Channels, from opportunity study to feasibility study, to implementation, launch and monitoring:
    • Implement Digital Channels project methodology aligned to Group guidelines.
    • Ensure customer needs are considered at the key stages of the project.
    • Coordinate various internal stakeholders (Marketing, Sales & Distribution, IT, Risk…) and external stakeholders (ex: partners, technical solution providers)
    • Monitor project planning and budget
    • Support the roll-out of the Digital Channels together with relevant stakeholders and define an implementation plan to support the clients in adopting the new channels.
    • Ensure that once launched, the project is monitored along with the existing Digital Channels.
  • Analyze performance, issue recommendations / action plans, and report to top management of the Institution and to Advans Group
  •  Monitor, analyse data & provide insights on the performance of the Digital Channels, to be shared with key stakeholders in the organisation and Group in terms of:
    • Active Users, Transactions, Impacts on Deposits and Loans, Technical Performance, Customer Satisfaction, …
    • Quality of customer experience across channels, including underlying processes.
    • Business performance of Digital Channels (profitability of the business model)
  • Set up a market watch: Digital Channel initiatives from Competition, Market Trends, Regulation
  • Identify opportunities in terms of optimization / adjustments / new Digital Channels.

What kind of profile are we looking for?

You hold at least a bachelor’s degree, and you are interested in the financial inclusion sector and Advans’ missions. You have:

  • At least 3 years of experience in a fast-paced environment with a proven track record of achievements in the Digital area and Digital Projects
  • Strong knowledge of USSD technology, client-facing mobile Application and payment systems, including Mobile Money
  • Ability to manage complex project involving various internal stakeholders (top management, Marketing, Operations, IT, Risk, branch management)
  • Understand the business drivers and complex market environment.
  • Ideally an experience within a financial institution (Traditional Bank, Savings and Loans, microfinance, Fintech…) or in a Digital Agency
  • Demonstrate ability to remain customer focused and innovative.
  • Ability to manage negotiations with external stakeholders (business and technical partners)
  • Excellent communication skills – written and spoken.
  • Demonstrate excellent analysis and synthesis skills.
  • An experience in managing a small team is appreciated but not mandatory

How To Apply

Apply now through the Advans Ghana Website or follow the link below: https://advans.aragonerh.com/new_rec_portal/index/GHA#

Deadline: 21st January 2022

Decritics Career
Decritics Careerhttps://career.decritics.online
Decritics Career is a dedicated website bringing to your door steps career opportunities for your attention. We provide you with the latest in Jobs in Ghana and Beyond, Internships, Scholarships and other Career and Online Opportunities


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