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Digital Channels Officer At Advans

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WHAT WILL YOUR ROLE BE?

You will work within the Business Development Unit to:

  • In line with the strategic orientations of the Institution, contribute to the definition of the Digital Channels strategy and action plan of all the Alternative Digital Distribution Channels: Mobile Application, Mobile Banking, USSD Banking, Internet Banking, WhatsApp…
  •  Act as Project Manager for the launch / optimization of any Alternative Distribution Channels, from opportunity study to feasibility study, to implementation, launch and monitoring:
    • Implement Digital Channels project methodology aligned to Group guidelines.
    • Ensure customer needs are considered at the key stages of the project.
    • Coordinate various internal stakeholders (Marketing, Sales & Distribution, IT, Risk…) and external stakeholders (ex: partners, technical solution providers)
    • Monitor project planning and budget
    • Support the roll-out of the Digital Channels together with relevant stakeholders and define an implementation plan to support the clients in adopting the new channels.
    • Ensure that once launched, the project is monitored along with the existing Digital Channels.
  • Analyze performance, issue recommendations / action plans, and report to top management of the Institution and to Advans Group
  •  Monitor, analyse data & provide insights on the performance of the Digital Channels, to be shared with key stakeholders in the organisation and Group in terms of:
    • Active Users, Transactions, Impacts on Deposits and Loans, Technical Performance, Customer Satisfaction, …
    • Quality of customer experience across channels, including underlying processes.
    • Business performance of Digital Channels (profitability of the business model)
  • Set up a market watch: Digital Channel initiatives from Competition, Market Trends, Regulation
  • Identify opportunities in terms of optimization / adjustments / new Digital Channels.

What kind of profile are we looking for?

You hold at least a bachelor’s degree, and you are interested in the financial inclusion sector and Advans’ missions. You have:

  • At least 3 years of experience in a fast-paced environment with a proven track record of achievements in the Digital area and Digital Projects
  • Strong knowledge of USSD technology, client-facing mobile Application and payment systems, including Mobile Money
  • Ability to manage complex project involving various internal stakeholders (top management, Marketing, Operations, IT, Risk, branch management)
  • Understand the business drivers and complex market environment.
  • Ideally an experience within a financial institution (Traditional Bank, Savings and Loans, microfinance, Fintech…) or in a Digital Agency
  • Demonstrate ability to remain customer focused and innovative.
  • Ability to manage negotiations with external stakeholders (business and technical partners)
  • Excellent communication skills – written and spoken.
  • Demonstrate excellent analysis and synthesis skills.
  • An experience in managing a small team is appreciated but not mandatory

How To Apply

Apply now through the Advans Ghana Website or follow the link below: https://advans.aragonerh.com/new_rec_portal/index/GHA#

Deadline: 21st January 2022


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